INFORMATION SYSTEMS ASSISTANT (Temporary Job Opening)

This position is located in the Digital and Technology Support Section (DTS) of the Statistics, Data and Digital Service (SDDS), United Nations Trade and Development (UNCTAD). The Information Systems Assistant reports to the Lead, Business Analysis Team.

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: Acts as focal point for receipt and processing of user requests. Provides basic technical support on relevant software systems applications in assigned area. Provides basic support in the planning, specification, design, development, implementation and maintenance of customized application software systems; works with senior IT staff on the definition and specification of requirements; builds, tests and modifies prototype application software based on detailed instructions; installs and maintains software systems. Assists in the redevelopment and maintenance of customized software applications, including legacy asset management systems, by supporting system analysis, coding, testing, security compliance, documentation, and implementation activities. Provides support on software development matters, including security, data integrity and recovery; assists with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintains various applications. Maintains regular contact with users and technical staff in user offices and provides support as required. Conducts research on new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies. Supports the configuration, testing and quality assurance of mobile applications and devices, including telecom-related settings, connectivity, and usability testing, and liaises with users and technical teams to resolve issues. Performs other related duties as required.

Professionalism: Knowledge of relevant programming language(s) and basic programming skills. Good technical skills, ability to participate in development and maintenance of applications, provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modeling and interpretation of data in support of decision-making. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

High school diploma or equivalent is required. The minimum year of relevant experience is reduced from five (5) to three (3) for candidates who possess a first-level university degree or higher.

A minimum of five (5) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related areas are required. 2 years of experience in HTML, CSS, PHP, JavaScript development and a major Content Management System (CMS) such as Drupal or Wordpress is desirable. 3 years of experience in telecom mobile application and device testing across 5G SA/NSA, VoLTE, VoWiFi, and legacy cellular networks, performing functional, interoperability, performance, and regression testing is desirable.

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either French or Spanish or Arabic or Russian or Chinese (Mandarin) is desirable.

Evaluation of qualified candidates may include an assessment exercise which will be followed by a competency-based interview.