Service Coordinator

For our client, an international company based in Baden, we are looking for a motivated, results-oriented, and highly skilled Service Coordinator.



 

General Information

• Start: As soon as possible 

• Duration: 3 months (with an option for extension)

• Workplace: Baden or Zuzwil

• Workload: 80% – 100%

• Remote/Home Office: Hybrid (with the option for up to 2 days per week remote work)
  
  
  
  
   

Tasks & Responsibilities

• Service Planning & Coordination: Plan, schedule, and coordinate service technicians across Switzerland, optimizing for availability, qualifications, proximity, and urgency.

• Order Management: Organize and manage service orders, including maintenance, repairs, and installations within the medium- and low-voltage sectors.

• Cross-Functional Collaboration: Coordinate closely with internal clients (project management) and the service team to ensure efficient planning and execution of daily service activities.

• Resource Monitoring: Act as a central interface, continuously monitoring resource planning and flexibly adapting to changes to maximize customer satisfaction and business success.
  
  
  
  
  
   

Qualifications

• Academic/Professional Background: Completed technical or commercial training/apprenticeship.

• Professional Experience: A minimum of 3 years of proven professional experience in service scheduling (e.g., as a Service Dispatcher, Service Coordinator, or a comparable role).

• Technical Expertise: Sound knowledge and practical experience in the maintenance, service, commissioning, and repair of electrical systems or equipment.

• Tools Mastery: Proficient in using MS Office applications and ERP systems; experience with Salesforce is a strong advantage.

• Mindset & Working Style: Resilient, reliable, with strong organizational skills and a proactive approach to handling dynamic schedules.

• Language Skills: Excellent written and spoken German is required. Strong communication skills in English and/or French are a distinct advantage.