Servicely Analyst

Global HR & Payroll Services, the HR Hub

Service Management Implementation Consultant (Servicely/ServiceNow/ JIRA)

Role & responsibilities :

A global enterprise has just selected Servicely as its new Service Management platform and is about to roll out a major transformation across HR Operations, HR Services, and Payroll. Theyre now looking for a Servicely Implementation Consultant someone who knows the platform inside out to design, build, and lead the implementation from the ground up. If youve ever wanted to shape how a global organisation delivers HR and Payroll services through automation, AI, and digital workflows, this is that moment.

Preferrable Servicely Experience (Preferrable). But Candidates with strong ServiceNow implementation experience are highly encouraged to apply, even if they have not previously worked with Servicely.

What you will be doing

• Own the design and configuration of Servicely across HR & Payroll Ops.
• Map business processes and translate them into scalable, automated workflows.
• Build service catalogues, case management, and self-service portals.
• Integrate AI-driven features (chatbots, predictive routing, ticket triage).
• Partner with HR, IT and project stakeholders to drive adoption and improvement.

What you will bring

• Proven Servicely platform expertise end-to-end configuration and deployment.
• Proven experience implementing Servicely OR comparable ESM/ITSM platforms (e.g. ServiceNow), with the ability to quickly learn and configure Servicely.
• Strong understanding of HR, Payroll, or Shared Services processes.
• Experience embedding AI-enabled service automation (NLP, workflow intelligence). Excellent stakeholder communication and ability to run design workshops.

Nice to have

• Strong experience with ServiceNow (HRSD / ITSM / ESM) or similar enterprise service management platforms.
• Exposure to large, global enterprise environments.
• Knowledge of HR data and compliance frameworks.
• Hands-on experience with ServiceNow (HRSD, ITSM, or ESM) is strongly accepted.
• Direct Servicely experience is a plus and preferrable

Qualifications:

• Bachelor’s degree in computer science, information systems, or related field.
• Master’s Degree is advantageous.

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.

With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.

Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.

We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment.