Senior ICT-Supporter (m/w/d) 100%

A leading pharmaceutical company based in St Gallen is looking for a Sr. ICT supporter.

Your Responsibilities

• IT Hands-On Support onsite at our St. Gallen location
• VIP Support for Management and Critical User Groups
• Installation and Replacement of Network Components
• Datacenter Support
• Mobile Device Management
• Laptop and Desktop Staging & Deployment - Device staging, rollout, replacement of end-user hardware
• Meeting Room Support - including AV setup and troubleshooting
• Support for Windows 11 and Microsoft 365 environments
• User onboarding & offboarding, including account setup and device preparation
• Basic Network Troubleshooting (e.g., LAN issues, docking stations, Wi-Fi connectivity)
• Support for laptops, desktops, mobile devices, and peripherals
• Onsite Support for Global and Regional IT Teams & Facility
• Coordination with Vendors & External Service Providers
• Documentation
• Participation in IT Projects & Certified Areas

Your Profile

• Completed IT-related apprenticeship or equivalent experience (1st/2nd Level Support)
• Strong knowledge of Windows 11 and Microsoft 365
• Practical experience with end-user hardware and device lifecycle processes
• Customer focused attitude, strong communication skills, and a hands-on mentality
• many years of experience in onsite- and support enginnering
• Self-driven, reliable, and structured working approach
• Good english and speaking any other language is a plus.

Its an urgent position, if you are intrested apply soon or can send me an email [email protected].