Online Experience Manager

Your future starts here

You are passionate about digital and customer experience, and you want to play a key role in the quality of digital journeys as well as in the performance of the digital funnel for our 2nd and 3rd brands. You excel at coordination, validating complex digital releases, and delivering high-quality solutions that drive measurable results. You want to create tangible business impact by ensuring a reliable, consistent, and high-performing customer experience? Then you are the person we are looking for.

• You are responsible for the overall quality of eShop releases, from preparation to production, ensuring that each version meets UX, accessibility, technical, and business standards.
• You coordinate and drive all stages of the release process, including verifying publication criteria, managing dependencies between internal and external teams, and making go/no-go decisions.
• You define, implement, and maintain digital quality standards, such as: Formalized publication criteria, Post-release performance monitoring, Functional and UX QA checklists.
• You ensure the consistency of the customer journey by validating that digital interactions are smooth, non-contradictory, and free of logical breaks across all funnel touchpoints.
• You analyze post-release data with the Analytics teams to quickly identify potential improvements.
• You work closely with UX/UI, Analytics, SEO, AI, Dev, and Security squads to ensure that quality criteria are integrated from the earliest design phases.

Your skills

• You have significant experience (minimum 5 years) in digital quality and release management, or as a Product / Delivery Quality Owner in web or eCommerce environments.
• You have a strong understanding of user journeys and customer experience challenges in multi-device digital environments.
• You are structured, autonomous, and able to manage complexity and cross-team dependencies.
• You are confident challenging decisions, defining clear decision criteria, and making difficult trade-offs based on data.
• You have excellent communication and coordination skills.
• You have a strong attention to detail and overall quality mindset, combined with a results- and user-oriented approach.
• A solid understanding of Analytics, UX, and journey optimization dynamics is a plus.
• You are fluent in French and English; German is an asset.

With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits

Is it a match? Apply now.

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To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.

Contact person
Elliot Ducrest
HR Talent Attraction & Sourcing Specialist II
+41 (58) 2216551

Your homebase
Swisscom (Schweiz) AG
Rue Louis-d'Affry 6, 1700 Fribourg