Senior Specialist - Integrationsanalyst

Salary: CHF 95’000 - 125’000 per year

Requirements:

• A minimum of 5 years of professional experience as a Support Analyst, System Administrator, or in similar integration-focused roles is essential.
• Proven experience with system integration, including a strong understanding of integration data formats such as XML, JSON, CSV, and X12. Experience with API protocols (REST, SOAP, GraphQL) and cloud-based integrations (Azure, AWS and GCP) is highly valued.
• Strong experience with tools like Jira Service Management, Confluence, Entra ID, Google Workspace, Asana, GitHub, D365 and New Relic observability tool. Proficiency with Excel for data comparison is required.
• A creative and analytical thinker with excellent problem-solving skills and a strong attention to detail, capable of identifying potential issues before they escalate. Highly adaptable and a quick learner, readily mastering new systems and features while managing multiple projects simultaneously.
• A collaborative partner who works with stakeholders and cross-functional teams to understand evolving business needs, providing effective solutions and identifying opportunities for continuous improvement. Translates requirements into precise technical specifications, ensures successful system adoption through user training, and manages Advanced Forms when relevant.

Responsibilities:

• Proactive Integration Enhancement: Proactively work to improve our integrations and collaborate with stakeholders to enhance key performance indicators (KPIs). This includes identifying manual activities that can be automated and taking ownership of implementing these solutions.
• Second-Level Integration Support: Act as the second-level contact and support for the Integrations team, addressing complex user inquiries and troubleshooting issues promptly to maintain smooth operations. This involves supporting our custom-built B2B applications, which were developed to facilitate collaboration with dealers and distributors worldwide for managing Orders, Returns, Invoicing, and more.
• Incident Resolution & Engineering Collaboration: Support the Engineering teams in troubleshooting and resolving incidents and issues, ensuring quick resolution and minimal disruption.
• Data Analysis to provide actionable insights for strategic decision-making, while proactively monitoring and auditing system performance to ensure data accuracy and reliability.

Technologies:

• API
• AWS
• Azure
• Cloud
• Confluence
• Flow
• GCP
• GitHub
• GraphQL
• Support
• JIRA
• JSON
• REST
• SOAP
• Salesforce
• XML

More:

You will be an integral part of a cross-functional team within Technology Platform and Operations, which includes Salesforce Admins, EDI Admins, and other Integrations specialists. This team is dedicated to supporting and implementing features from design to deployment, living agile values in practice. We foster an environment that encourages creativity and experimentation with new technologies, allowing you to explore innovative solutions. We continuously strive to improve efficiency by finding new ways of working collaboratively, while enjoying working with like-minded individuals passionate about technology and operational excellence. This role also involves collaborating closely with stakeholders from Business Operations, Software Development, Product Management, and colleagues worldwide to launch new initiatives and resolve critical data flow issues.

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.