Customer Support Specialist

We are seeking a proactive Customer Support Specialist to join our team in Baden. This role is pivotal in bridging the gap between international sales teams, technical specialists, and end customers. You will manage the full lifecycle of sales opportunities—from initial inquiry in the CRM to the final coordination of service offerings—ensuring a premium experience for a global clientele.


 

General Information:

 

• Start: asap

• Workplace: Baden (Candidates from the local region preferred due to the commute)

• Workload: 100%

• Duration: Until 31/12/2026 (extension possible)

• Working Hours: Standard office hours

• Remote Work: Up to 2 days of Home Office per week possible after the initial onboarding phase and by arrangement with the department head.

 

Your Impact:

 

• Sales Opportunity Management: Manage sales opportunities through CRM systems, handling calls and emails, and routing qualified leads to the appropriate specialists.

• Technical-Commercial Coordination: Support the business by preparing offers and contracts, analyzing specific customer needs, and recommending process improvements.

• Cross-Functional Collaboration: Partner with internal teams to develop service offerings, generate revenue, and promote strategic programs.

• Key Account Development: Lead and develop relationships with key customers, implementing pricing strategies to drive long-term growth.

• Issue Resolution: Provide internal and external customer service (technical support, order, and payment assistance) by coordinating with sales, operations, and supply chain management.
  
  
  
  
   

Your Background:

 

• Experience: 2-3 years of proven experience in sales support activities, preferably within the electrotechnical segment.

• Education: Commercial apprenticeship (KV) or an electrotechnical background with administrative further education.

• Language Skills: Business-level fluency in German and English (written and spoken) is mandatory. Any further languages like French or Italian are a plus.

• Technical Proficiency: Solid foundational knowledge of SAP and Salesforce. High expertise in Excel and the MS Office suite.
  
  
  
  
   

Soft Skills & Mindset:

 

• Efficiency: A quick learner with the ability to work independently and in a structured manner.

• Professionalism: Strong communication skills with a high level of customer orientation and "ownership" of tasks.

• Attitude: A positive mindset toward change and process evolution.

• Reliability: A proactive team player with excellent self-expression and the ability to coordinate complex solutions across internal teams.