DEPARTMENT MANAGER 100% (M/W/D) ZARA HOME ZÜRICH

As Deputy Manager at Zara Home Zurich, you will be the right-hand person to the Store Manager. You will play an active role in the day-to-day management of the store, commercial management, team coordination and ensuring the brand image is upheld.

JOB DESCRIPTION

MAIN RESPONSIBILITIES

Commercial and operational management

• Participating in the overall management of the store (sales, stock, merchandising, day-to-day operations).
• Monitoring and analysing commercial indicators and implementing actions to achieve objectives.
• Ensuring the store is visually appealing in accordance with Zara Home standards.
• Ensuring efficient management of deliveries, stock and reserves (control, organisation, inventories).
• Ensuring compliance with internal procedures (security, hygiene, store opening/closing).

Team management

• Supervise, motivate and support the sales team on a daily basis.
• Participate in the training and development of employees.
• Organise work and plan schedules according to store activity.
• Support the Store Manager in communicating objectives and managing performance.

Customer service and brand image

• Ensure an exemplary customer experience consistent with Zara Home's values.
• Handle complex situations or complaints professionally.
• Be a role model for the entire team in terms of behaviour and attitude.

PROFILE

• Proven experience in retail, ideally in the world of decoration, fashion or lifestyle.
• Minimum 2 years' experience in a management position.
• Strong commercial acumen and knowledge of performance indicators.
• Excellent leadership, communication and team management skills.
• Team player, exemplary, positive and results-oriented.
• Strong customer service skills and passion for the Zara Home universe.
• Ability to prioritise, work under pressure and adapt to the unexpected.
• Organised, rigorous and autonomous.
• Flexible