IT Operations Specialist

IT & Technology

If you are passionate about building working relationships with end users, a strong team-player and you are experienced with IT Operations, check this opportunity!

We are looking for an It Operations Specialist, in Zurich, who can provide onsite and remote IT support to users. This includes assisting, instructing, informing and training them on IT-related matters. The candidate also needs to support and assist configuring IT appliances, printers, VoIP phones, mobile phones, tablets, internet lines and other standard hardware and standard software, as well as lead / follow up on projects initiated by Global IAct as a backup in the global callcenter.

Your Accountabilities:

  • Operating systems support: Windows, iOS, Android
  • Standard hardware & standard software support
  • Local network internet lines, VoIP systems, printers, mobile phones and tablets support
  • Server room operations: racking, patching, cabling, refresh
  • Assist Global IT Infrastructure team to assess capacity and requirements locally
  • Incident/request management
  • Travelling to other locations where/when needed
  • Train new users, conduct regular training sessions, project-related training sessions
  • ogle Apps and Office 365 technical support
  • Ensure effective user commmunication (IT changes, announcements, reminders)
  • Translate documents, training materials and manuals to local language(s)
  • IT projects assistance and consulting, within the bounderies of this job description
  • Maintain IT kledge database
  • Provides all the relevant and pertinent information when involved in local IT audit processes
  • Disposal of IT equipment and appliances
  • Provides IT consultancy to local managment upon request
  • Part of a rotating shift for weekend calls
  • Provides best effort IT support for local business events (symposium, conferences, meetings)

Your Kledge and Qualifications:

  • Strong kledge of Microsoft Windows, iOS and Android Operating systems
  • Familiarity with Microsoft Office suite, ogle Apps,VoIP
  • Server room kledge
  • Understanding analytical procedures to carry out assigned tasks
  • Skills/technical k-how: 
  • Fluent German and English
  • Time management skills
  • Excellent communication skills (written & verbal)
  • Ability to build & manage strong working relationships with end users
  • Ability to deliver at a high level, even when under pressure, when working both independantly and also as part of a team
  • Friendliness, team-player skills
  • od negotiation and training skills
  • Ability to translate business needs into IT
  • Previous experience in a customer facing technical support role
  • Experience working within SLA driven environments
  • Set Direction ( Aligning Performance for Success, Customer Focus, Strategic Decision Making (Managerial))
  • Deliver Results ( Driving for Results, Decision Making, Leading Change (Managerial))
  • Liberate Potential ( Planning and Organizing, Continuous Learning, Coaching & Developing Others (Managerial))
  • Generate Passion ( Passion for Results, Collaboration, Inspiring Others (Managerial))
  • Customer Focus
  • Collaboration
  • Continuous Learning
  • Passion for Results
  • Communication with Impact

If this job opportunity sounds like the perfect match for you, don't hesitate to apply!