About this role

You are in charge of IT user support in a Swiss multinational company in Konolfingen (between Bern and Thun). As part of a small but dynamic team, you manage different types of IT requests.

As ICT Supporter you work full time on-site (no remote work possible) within a team to provide qualified support at our client's site
You provide support to users in the event of software and hardware faults, directly on site
You are responsible for guaranteeing the good image and quality of service of Swisscom at the customer's premises
You are a good listener and have good customer relations skills

Your skills:

You have successfully completed your IT apprenticeship (EFZ Informatiker/in) and have a first professional experience of at least 2 years in both 1st and 2nd level support
You have the willingness to work onsite in Konolfingen (between Bern and Thun) 5 days a week
Comprehensive and versatile specialist knowledge in end-user computing, Windows 10/11 and M365
A very good communication and analysis skills, you know how to respond to our customers and independently solve problems and document support cases
Proficiency in English is mandatory
Good knowledge of German is a real advantage

As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.