Business Transformation Analyst - Order-to-Cash Expert - ERP - Geneva (100% onsite)
About this role
Key Business Transformation Analyst - Order-to-Cash Expert - ERP
Randstad Digital Switzerland is seeking an experienced and skilled Business Transformation Analyst to join our client's team. This is a key role focused on transforming and optimizing their Order-to-Cash (OTC) processes as part of a significant digital transformation initiative.
What you'll do:
As an Order-to-Cash Expert, you'll be at the forefront of a continuous improvement journey. Your main responsibilities will include:
Process Improvement: You'll evaluate existing OTC and financial processes to identify inefficiencies and improvement opportunities across global operations. This includes designing and proposing optimized end-to-end OTC processes and functional ERP solutions for contracts, quotes, orders, billing, and collections.
Stakeholder Engagement: You will partner with various departments, including Finance and Business Lines, to secure buy-in and support for proposed changes. You'll lead requirements workshops and translate business needs into detailed ERP configuration specifications.
Implementation & Documentation: You'll oversee the implementation of new processes and integrations, ensuring seamless integration with existing systems like Salesforce. A key part of your role will be to ensure future-state processes are clearly documented to support system implementation, training, and ongoing adoption.
Change Leadership: You will lead the transformation journey by delivering training, coaching staff, and facilitating change management to ensure successful end-user adoption. You'll also partner with existing projects to deliver continuous improvement enhancements and recommend ongoing optimizations.
Performance Monitoring: You'll monitor performance against defined KPIs, such as DSO and invoice accuracy, and report on progress to leadership.
What we're looking for:
We'd love to hear from you if you have a proven track record in ERP-enabled OTC transformations and possess the following skills and experience:
Experience: Over 10 years of experience delivering ERP-enabled OTC transformations and continuous improvement initiatives.
Technical Skills: Strong proficiency in ERP platforms such as SAP or Oracle and process-modeling tools.
Analytical Mindset: The ability to identify inefficiencies and gaps and develop effective, scalable solutions.
Change Leadership: Proven experience in securing stakeholder buy-in and leading change.
Communication: Excellent communication skills for crafting documentation, leading workshops, and conducting training.
Language: Fluent English is mandatory.
Due to the urgency of this position, we are only able to consider applications from candidates based in Switzerland or from the EU.
Service contracting is possible.