Business Analyst - Conference Systems

The Role

As a Business Analyst, you will bridge the gap between business stakeholders and technical delivery teams. You will drive the collection, articulation, and realization of user stories, business requirements, and to-be process mappings across an integrated suite of platforms—including CRM, Document Management & Publication solutions, an Invitation & Registration tool, and the Indico conference management platform.Working closely with the assigned Project Manager, solution architects, and Agile delivery teams, you will ensure end-to-end alignment from initial user workshops to final production release and user adoption. 

Key Responsibilities & Deliverables

1. Digital Platform Delivery

• Requirements & User Stories: Detail and define end-to-end user stories, business requirements, and acceptance criteria across the conference management lifecycle.
• Process & Data Mapping: Map detailed As-Is and To-Be business processes, business logic, and data flows.
• Prototyping & Integration: Collaborate with delivery teams to configure prototypes for in-scope tools and ensure seamless inter-system communication/integration.
• Agile & Sprint Management: Lead sprint management activities in Jira following Agile methodologies.
• Testing & User Validation: Define and execute user testing scenarios and test scripts; manage UAT sessions to gather and act on user feedback.
• Enablement: Create clear user guides and conduct user training sessions.

 

2. Application & Operations Support

• System Support: Provide technical and administrative support for internal- and external-facing Digital Secretariat systems.
• Issue Resolution: Diagnose and deliver solutions for front-office and back-office user issues.
• Continuous Improvement: Identify, document, and support integrations and process optimizations across the division.
• Knowledge Transfer: Document unaddressed system gaps and perform comprehensive knowledge transfer to key business staff and users.

 

Your Profile

• Proven Experience: Demonstrated track record as a Business Analyst delivering complex IT/Digital tools in international or enterprise environments.
• Domain & Platform Expertise: Hands-on experience with CRM systems, Document Management platforms, and event/conference management tools (experience with Indico or similar platforms is a strong asset).
• Agile Expertise: Proficiency in Agile development frameworks and experience managing backlogs and sprints using Jira.
• Process Modeling: Strong expertise in business process mapping (As-Is / To-Be), data flow structures, and user story mapping.
• Stakeholder Management: Excellent communication skills, with the ability to conduct user workshops, run UAT sessions, and translate complex business needs into technical requirements.
• Languages: Fluent in English (written and spoken); French is an advantage.

 

Why Join Randstad Digital Switzerland?

• Partner with a global leader in digital consulting and talent solutions.
• Work on prestigious projects with international impact in Geneva.
• Enjoy competitive terms and dedicated career support from our team.

Work location

This position is based in Geneva with the possibility to work remotely 2 days per week.Due the urgency of this position, we are only able to accept candidates based in Switzerland or from the EU.