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Technology Coordinator (m/w/d)

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Offered by:

International Ice Hockey Federation

IT & Technology
Zurich

The Technology Coordinator (100%) is part of the Technology Team and overlooks a variety of tasks as well as classic support work. The role is designed to manage and help our employees and member associations competently and in a friendly manner at the first and second Support Levels so that they can work quickly and smoothly with the IT tools. In addition, the Technology Coordinator collaborates in IT projects and provides solution-oriented suggestions. Supporting and assisting the IIHF Technology Director is one of the daily tasks, which also includes implementing improvements in all areas of technology responsibility. This position requires good language kledge, consolidated kledge and experience in IT, ideally a commercial IT education with office experience and furthermore experience and broad kledge in the Microsoft Office applications. The Technology Coordinator reports directly to the Technology Director and executes the tasks defined below: 

Duties

  • 1st and 2nd level support including network and communication issues using a ticketing system.
  • Receiving and processing hardware and keeping an inventory of all IT assets
  • Investigate and resolve issues related to Modern Workplace, Microsoft Windows, Office 365, printers, and various applications across the business units
  • Deliver training to staff on using hardware, software, and cloud-based services
  • Assist in the installation, maintenance, and upgrading of workstation systems, peripherals, mobile devices, servers, network components and communications equipment as well as their software and interfaces
    • Collaboration on a wide range of projects
  • Person of Communication and Contact for employees of the IIHF and member associations
    • Perform various, miscellaneous duties at the discretion of the Technology Director

 

Qualifications and Experiences

  • Analytical and problem solving skills
  • Solid background in IT support or in a matching field
  • Strong technical skills in Microsoft Office
  • Organisation and time management
  • od interpersonal skills and the ability to work with technical and non-technical personnel
  • Fluency in English and German (written and spoken)
  • Ability to prioritize under pressure over longer periods 
  • High sense of responsibility, willingness to travel and work irregular hours and interest to work in a dynamic fast changing international environment

 If you are a dedicated, open-minded and self-motivated team player with excellent communication and people skills, then we are looking forward to receiving your application.