Production Support Analyst


Offered by:

Cognizant Technology Solutions AG

IT & Technology

Production Support Analyst  Location: Zurich, SwitzerlandPermanent positionNumber of positions: 3Domain: Banking and financial services

  • Working hours: Shift model (24*5) – Standard shift of 8 Hrs
  • Rotational on call support over weekend

Job Summary:We are looking for 3 Production Support Analysts (Level 2) for multiple applications.We are looking for strong linux, oracle and good communication skills. Also we are looking for good attitude to be a team player and fast learner.As it is critical application, we cannot be training many on basic technical skills, but we are open to hire some one with less technical experience if they are showing good communication and quick learning skills.Required skills for the job:

  • Technical requirement – Mainframe,ix, Shell Scripting, database (sybase, oracle), PL/ SQL, informatica
  • Incident Management - ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA
  • Problem management - raise PRB tickets in Service and perform root Cause Investigation independently or jointly with L3 / Dev team
  • Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
  • Participate in Incident calls and provide technical solution in collaboration with CS SMEs and L3/Dev team
  • Excellent Communication skill - Ability to communicate with users, stake holders and CS SMEs on ongoing, outstanding issues to arrive at a solution. Assess business impact and own communication to stake holders and CS higher management
  • Sense of ownership and accountability
  • Preferred to have kledge on Ctrl M and Excel Macros

Please send your application by email to [email protected] or apply on the career site.Who we are?Cognizant (CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-kn organizations in every industry and geography envision, build and run more innovative, efficient businesses.We engineer modern businesses to improve everyday life.For questions please contact [email protected]