CX Writing Hero*ine (temporary) in ZH [100’000 - 120’000 CHF]

IT & Technology

Salary 100’000 - 120’000 CHF per year
Requirements:- Completed degree (university / university of applied science / higher technical college)
Psychology, Social Sciences, Communications, Languages, Human Centered Design, Human Computer Interaction or similar

at least 3 years of professional experience
Field of user experience and/or copywriting, innovation and product development or similar

English (business fluent)
German (business fluent)

Writing experience in German (and preferably English or French) for web and mobile.

Experience in CX – you are a true CXer at heart with a passion for words.

A positive mindset and excellent analytic, critical and rhetorical skills.

Ability to partner across functional lines to craft customer experiences that drive business goals and exceed customer expectations.

Experience creating and curating style guides, glossaries etc.

You are deeply insights-driven. In other words: you conduct your own writing research or experiments to test your text within the product.

Responsibilities:- Write clear, simple and engaging UI copy across multiple touchpoints in German and preferably another language (English or French).

Curate writing guidelines that scale quality writing.

Be an advocate of our customers. Identify user problems and customer needs and address them.

Work closely with a team of designers, researchers, product owners and engineers.

Partner with Marketing to develop a seamless voice and tone and writing style across the platforms.

Lead CX Writing projects and grow the discipline of CX Writing at Migros Online.

Conduct CX Writing research and testing and support researchers in other studies.

Partner with Engineering to scale quality translations, writing tools, and processes.

Collaborate closely with the translation agency to ensure top quality in all our languages.

Technologies:- H2
- Marketing
- Mobile
- Web
- UX UI Design
More: Are you longing to work in an organization that truly values CX? Join our interdisciplinary team at Migros Online and build a neat grocery shopping experience together! We are looking for a CX Writer with a positive mindset and a strong focus on user-centricity. Work location is Ecublens or Zürich.

What do we offer you?

- Central working location
Offices close to the train station, in the center of Zurich.

- Sports and fitness offers
Participation of CHF 250.00 per year when taking out a sports subscription

- Mobile flexible working model

- Maternity/paternity leave
16-week maternity leave paid at 100% and 3-week paternity leave paid at 100%

- Personal responsibility & freedom
We value direct communication and involve our employees in the decision-making process.

- Mobile phone subscription
Cell phone subscription at attractive rates

- Employee offers
Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, mobility, Axa wintherthur

- Public transport / mobility
Participation in the costs of purchasing a public transport pass

- Catering
A company restaurant is available for employees to eat at preferential rates


Limmatplatz 152, Zurich