2nd Line Support Engineer - (80-100%) (w|m|d) - Zurich - Hybrid Work


Offered by:

SMG Swiss Marketplace Group AG

IT & Technology

Company Description

Welcome to SMG Swiss Marketplace Group AG
We are a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with forward-looking products.Join us in this exciting role and support our CASASOFT team as our new 2nd Line Support Engineer


Job Description

Do you like looking for a pearl in a pile of oyster shells? If you like to solve problems and you have the skills below, then this job is for you.

As the second line escalation point for all IT support queries you will work with the customer success team (1st line) and the Core Engineering Team (3rd line), monitor IT systems and understand and resolve technical issues in a prompt and professional manner. Pssst, one thing you’ll need to k: Support/Customer Success is not just running things, it's THE way we make our customers happy and how we stand out from the competition. This means a unique opportunity to work in a highly dedicated and fun team, learn and even grow towards a career in software engineering.

We are the leading supplier of software products for real estate agents – serving over 1000 customers in Switzerland. Our business is growing fast, and we are power-loading our tech and support team.

As CASASOFT is part of Swiss Marketplace Group SMG you will enjoy a startup groove and reap corporate benefits such as 6 weeks of vacation at the same time. Best of both worlds really!Challenging things you'll work on

  • Analysing and resolving incoming technical support incidents, requests and changes
  • Customer onboarding such as handling imports from third-party systems
  • Managing the call/ticket queue with the Support/Customer Success team, ensuring calls/tickets are closed in a timely fashion
  • Provide updates and ensure ongoing customer communication
  • Resolution of calls/tickets ranging from simple password resets to complex server queries
  • Escalation of calls to the Core Engineering Team (3rd level) as necessary and learn about recurring patterns
  • Working as part of a close-knit and highly skilled team of engineers
  • Fix customer errors by changing data in the database
  • Help teams become better by automating and improving processes consistently

Our tech stack

  • Frontend: React, Redux, TypeScript, JavaScript
  • Backend: Symfony/api-platform, PHP, MySQL, Redis, AWS
  • Infrastructure: Docker, Kubernetes, Services
  • Tooling: Git, Jira, Sentry, Datadog



Your contribution to the team includes
  • You speak English (Level B2 / C1) and German (native speaker)
  • Excellent communication skills, both written and verbal
  • Friendly, confident and professional manner
  • od attention to detail with well-developed problem-solving skills
  • Strong kledge of Unix systems
  • od kledge of APIs, MySQL databases and Linux makes you shine

Nice to have

  • You are experienced in dealing with SQL, PHP and Javascript, in particular, React
  • Speaking French as well would make you a true rock star!


Additional Information

Why you will love working here
  • The possibility to challenge the existing and make a real positive impact on the daily lives of realtors
  • Fun team in an inclusive and positive environment
  • Startup vibe with many opportunities to grow including the benefits of SMG as a group
  • Choose your own device (have an Apple or look into Windows)
  • Modern office in Zurich with free coffee/tea, gym, table tennis and soccer table
  • Skip commute time by working remotely or even work part-time to be there for your loved ones

If you are looking for an environment where you can grow professionally, e.g. into a (quality) engineering role or support our efforts towards moving to microservices, balance work and life and have a fun and enthusiastic environment, look no further and apply .In addition, SMG offers you:

  • 6 weeks of holidays (with the possibility to buy up to 10 additional days)
  • 40-hour week (flexitime with a cap at 45 hours 🡲 We take work-life balance seriously)
  • 4 months' notice after the probationary period
  • SBB Half-Fare Card
  • You travel 1st class between SMG sites in Switzerland
  • 18 weeks maternity and 6 weeks paternity leave (also in case of adoption)
  • Professional accident and supplementary insurance (100% covered by SMG)
  • No fixed office days (you work where you feel most comfortable)
  • Independent counselling centre for personal and psychological problems
  • Gender-neutral fair pay with clearly defined career profiles
  • Choose your hardware (Mac Windows or Linux + 2 monitors for home)
  • Choose your mobile phone (iPhone, Samsung, Pixel)

SMG Swiss Marketplace Group Ltd. is a pioneering network of online marketplaces and an innovative European digital company that simplifies people’s lives with groundbreaking products.SMG Swiss Marketplace Group Ltd. provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate,,,, Automotive (AutoScout24, MotoScout24, CAR FOR YOU), General Marketplaces (, Ricardo) and Finance & Insurance (FinanceScout24). The company is owned by TX Group AG (31%), Ringier AG (29.5%), La Mobilière (29.5%), and General Atlantic (10%).