IT Generalist (ICT Fachmann)


Offered by:

SHL Medical AG

IT & Technology

Job Overview / ObjectiveThis position is a comprehensive, generalist IT professional position in the office in Zug, covering tasks and responsibilities in end-user support, infrastructure management, information technology evaluation and setup and the administration of information system configurations. All areas require skill and kledge of troubleshooting, system maintenance and implementation, best practices as well as customer-focused communication and attitude. You will report to the Head of Corporate ICT in Zug and cooperate with the IT teams in Sweden, Switzerland, Taiwan, and the USA. Main Responsibilities

  • Execute a timely and qualitative Service Desk for end-users in SHL
  • Research new technologies that can be implemented within or work in conjunction with current IT systems (network, server, VoIP, Cloud, Information Systems)
  • Support in the formulation and implementation of design, installation and maintenance of internal systems
  • Responsible for the support and execution of installation, configuration and maintenance of network and server infrastructure, including hardware resources and software applications
  • Identify, troubleshoot and resolve technical problems to maintain reliable IT infrastructure services and recommend improvements to minimize disruptions
  • Coordinate activities with vendors and partners as required
  • In cooperation with the global IT teams, create and decide on policies governing IT systems
  • Prepare and maintain technical documentation to guide users; plan, document and conduct employee training on the use of the IT hardware and software systems

 Skills and Qualification

  • At least three years of IT experience including helpdesk, system, network and (private) cloud platform administration
  • Strong German and English communication skills, both written and verbal
  • Demonstrated customer interactions skills and teamwork competencies
  • Practical ability to troubleshoot incidents in person or remote
  • Ability to adapt to a constantly advancing technology landscape
  • Willingness to work with apprentices (vocational trainer qualification "Berufsbildnerkurs" would be an advantage)

 Required Expertise in:

  • Windows client software suits, such as Microsoft Office 365 and others
  • Familiarity with most modern operating systems, primarily Windows, in both their client and server implementations
  • Setup and maintenance of tiered networks; experience in segmentation and segregation is a plus
  • Active Directory domain administration
  • Understanding of modern computer and telecommunications systems, including mobile devices

 Preferred expertise in:

  • Recent hands-on Cisco experience and enterprise-level network administration
  • Cisco switches, routers, wireless controllers, access points, and IOS
  • FortiGate firewalls
  • Proven VMware vSphere virtualization infrastructure implementation and administration experience
  • Experience in installation, configuration and maintenance of Windows servers and Windows clusters
  • Familiarity with SAN and NAS storage administration in a Windows server environment
  • Design and implementation of Group Policies to secure and configure systems, automate tasks and package deployment within the Windows environment

 Expertise in the following security fields is considered a big plus:

  • Computer system vulnerability assessment and mitigation
  • Network segmentation and segregation
  • FortiGate profile management
  • Identity & Access Management
  • Privileged Access Management
  • Removable Device Management
  • Endpoint hardening

 We Offer

  • Exciting opportunity in a fast-growing international medical device company
  • A modern working environment, with multicultural and motivated teams
  • Flexible working hours and a remote work policy
  • Centrally located office in Zug, very close to the train station

 Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including CV, motivation letter and all other relevant documents at [email protected].