Field Engineer

                                       Field EngineerWe are looking for an experienced Field Engineer who will focus on user support and incident management for one of our globally rened pharma client. 


Location: Schaffhausen
   Key features of the role   Languages: German and  English 

•  Proven track of record in Infrastructure Maintenance and Development
•  Ability to show dynamism in a collaborative environment and to coach younger colleagues
• We need a broad exposure to work in a REGULATED MANUFACTURING ENVIRONMENT: an open minded generalist with the ability to perform a lot of stakeholder management.
• Minimum BA in computer science or professional education
•  Around 5 years of experience managing IT incidents, service requests, changes and     moves preferably in a lab environment
•  Participate in local and global IT lab projects
•  Hard- and software purchasing
•  On call duty approx. once per month
•  IT apprentice supervision
•  Backup of team members managing other areas (application support, manufacturing support)

 Additional tasks: 

• Performs analysis, design, implementation and maintenance activities. 
• Works with team members to solve problems or improve existing processes. 
• Develops and delivers project solutions on schedule and within budget based on department methodologies. 
• Participates on and may lead project teams and provides technical support. 
• Provides status reports, progress reports and documentation to department management and business partners. 
• Demonstrates an understanding of business partner needs and manages satisfaction relative to deliverables. 
• Consistently demonstrates kledge seeking and sharing behaviors across departments in performing daily work, 
• May provide technical expertise as a subject matter expert. 
• Applies competency models principles, concepts and practices. 
• Ensures that company assets are appropriately identified, valued, and protected by complying with and enforcing all local and worldwide security policies.