Client Experience Planner


Offered by:

The Kusnacht Practice

Editing / Translation
The Kusnacht Practice has an opening for a Client Experience Planner starting 1. ​August 2022. The right candidate has excellent organizational and IT skills (Office 365). A good financial understanding and customer satisfaction mindset are key to this position. You should be process oriented, proficient in English (at least C1 level in either) and have strong communication skills. 
The job requires both individual and teamwork, therefore good interpersonal skills are a must.
Your Responsibilities
  • Scheduling of weekly treatment plans for all clients, liaising with both the internal team and external consultants
  • Making schedule changes and informing relevant team members and external consultants
  • Contact person for Complementary Therapists including planning quarterly meetings and supporting with recruiting and induction
  • Responsibility for the preparation of equipment and information for Live-in Counsellors starting a new assignment
  • Checking and approving invoices from external consultants
  • Processing of incoming emails, phone calls and mail; screening, prioritizing and replying where feasible; drafting professional correspondence


You are/have  
  • Experience with administrative tasks as well as making and handling schedules
  • Exceptional organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with strong attention to details
  • You must be able to demonstrate a high level of stress resistance in a dynamic work environment
  • Excellent written and verbal communication skills in both English (min. level C1 in either), German nice to have
  • High level of proficiency in MS-Office suite and can quickly pick up new software tools
  • Strong self-discipline and work ethic, willingness to go the extra mile, absolute confidentiality a must
  • Eligible to work in Switzerland (CH-Nationality or EU/EFTA Citizenship)


What we offer 

We offer you an exciting, challenging position with a lot of personal creative freedom in an international environment. You can expect a thorough induction and a supportive and motivated team. If you like flat hierarchies and a family atmosphere, then you've come to the right place. Employees profit from competitive salaries, attractive employee benefits, a modern infrastructure, training opportunities and – You have the chance to make a real difference! 

Contact Information

If this challenging role sounds like a fit for you, we’d love to meet you! Join us in making a real difference in our clients’ health and wellbeing. Please send your application in English describing your interest and enclosing your CV, references and/or recommendation letters by using our application form.