Incident Client Advisory Team Lead

Join the fast-paced and dynamic JPM Suisse Private Bank Client Operations team to onboard new clients, maintain existing accounts and drive best practices whilst ensuring we adhere to regulatory requirements.

The Incident Client Advisory (ICA) team is part of the wider Client Operations team, with a particular focus on ensuring adherence to regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements.

As an Incident Client Advisory (ICA) Team Lead in the Client Operations Team, you will manage a team who reports on performance, processes optimization and procedures, while facilitating improved interaction with our business partners as well as senior stakeholders in support functions both locally and globally in a fast-paced environment, as well as the opportunity to work on specific projects. The Incident Client Advisory team is responsible for the preparation of material for Client Review Forums, AML and Reputation Risk Committees, review of alerts triggered by client screening tools.

Job responsibilities

• Monitor case management outputs and identify and implement improvements
• Establish and report appropriate metrics for ICA inputs, processes and outputs
• Manage a team (performance management and workload distribution included)
• Establish feedback mechanisms with partners (e.g. Onboarding, Client List Screening, Global Financial Crime Compliance, Technology)
• Update ICA processes and procedures
• Manage system improvements and monitor system integrity
• Fulfil requests for information from business partners and external parties (e.g. auditors, examiners)
• Manage cases and special projects as needed

Required qualifications, capabilities, and skills

• Extensive experience within financial services, operational or risk management fields and managing teams
• Sound understanding of KYC/AML fields and deep knowledge of the different structures open within the Wealth Management industry and the documentation associated with such structures
• Legal or Compliance background with strong knowledge of Swiss Law, CDB, OBA FINMA and other regulatory topics related to companies with complex structures
• Strong written and oral communication skills with a "can-do" attitude and passion for driving best practices
• Excellent analytical and problem solving skills with the ability to exercise sound and balanced judgment with great attention to detail
• Ability to coordinate issues, findings and practices with colleagues across regions and/or divisions
• Ability to apply business knowledge to new situations and able to approach situations both globally and specific to product area
• Team player with ability to prioritise in a fast moving, high pressure, constantly changing environment
• Ability to deal with highly confidential information in a professional manner
• Fluency in English is mandatory
• Strong Microsoft Office skills, in particular with Word and Excel

Preferred qualifications, capabilities, and skills

• Higher degree in Finance, Law or Compliance would be preferred
• Fluency in French, German, Spanish, Arabic or Portuguese would also be a strong advantage