DEPARTMENT MANAGER 100% (M/W/D) MASSIMO DUTTI GENEVA

Do you want to work in a sector that sets trends and moves to the beat of fashion? Are you always attentive to your customers' wishes and want to lead a dynamic team? Then start your career now at Massimo Dutti and Inditex, the world's largest fashion retailer! We think innovatively and in all directions, and we offer you plenty of opportunities for personal and professional development! Make our customers happy with your sense of style and join us!

Product, merchandising and commercial aspects

• Ensure that collections are received, presented and renewed in the best possible way.
• Optimise shelf space based on commercial performance and product priorities.
• Serve as a product reference for the team: train, lead product focus groups and share sales arguments.
• Monitor and analyse key performance indicators (turnover, UPT, conversion rate, etc.) and take the necessary corrective measures.
• Identify best-sellers, slow-moving items and out-of-stock items, and propose concrete measures.
• Actively contribute to the achievement of the department's sales targets.
• Apply the brand's visual guidelines and adapt them to the in-store sales situation.
• Work with the visual merchandiser to ensure a high-quality, consistent and inspiring product presentation.
• Impeccable appearance: cleanliness, order, product availability and daily merchandising.

Customer service and customer experience

• Develop a culture of excellent, high-quality and personalised service.
• Train the team to adopt a customer-oriented attitude, in line with Massimo Dutti's DNA.
• Professionally manage complicated situations: returns, complaints, special requests.
• Ensure that customers are satisfied and loyal while strengthening the brand image.

Management, human resources and organisation

• Plan work schedules, manage absences and adapt resources to the needs of the business.
• Manage the integration of new employees and ensure that they develop their skills.
• Lead daily meetings and provide regular individual follow-ups with the team.
• Identify internal talent and support their development.
• Monitor hourly budgets and productivity rates and make necessary adjustments.
• Participate in weekly reports and ensure that internal processes are properly implemented.
• Report irregularities to the branch manager and suggest ideas for continuous improvement.

Required skills

• Leadership qualities and ability to set an example in the field.
• Product knowledge, customer service skills and sales experience.
• Excellent communication skills, active listening and ability to assert oneself.
• Ability to train, motivate and structure a team.
• Analytical mind, good knowledge of key performance indicators and management tools.
• Rigorous, organised, able to deal with the unexpected.
• Good command of French required; command of English and/or Spanish is a plus.