UX/UI Process Consultant - User Journeys - Remote for Geneva

eCommerce UI/UX Process Consultant

Do you have a sharp eye for customer journey friction points tied to underlying technical processes? Are you an expert in translating UI/UX issues back to data, integration, and process gaps in complex eCommerce systems?

We are seeking an experienced UI/UX Process Consultant to join our client’s critical remediation project in Geneva. This is an immediate-start, high-impact opportunity (November) to review and optimize the customer experience by focusing on the underlying technical processes and data flows that support it.

Working in a team with Architects, Integration Specialists and Data Experts, you responsibilities will be:

• Customer Journey Mapping: Systematically review and map existing customer journeys (e.g., browsing, checkout, order tracking) to identify points of friction, drop-off, and frustration caused by poor data or process design.

• Process Gap Analysis: Relate customer experience issues directly back to failures or gaps in technical processes and data synchronization across the integrated landscape (eCommerce, SAP, Salesforce, Mulesoft).

• Process-Centric Recommendations: Provide actionable, documented recommendations for process redesign and UI/UX improvements that align with the technical capabilities being fixed by the Architects and Specialists.

• Collaboration: Work closely with the Solutions Architect and Master Data Management Specialists to ensure process solutions are viable, integrated, and address the root causes of data and design flaws.

• Experience-Driven Success: Define and track metrics related to the revised customer experience and process efficiency.

Your background

We need a process-oriented UX professional who understands the technology and integration challenges of enterprise eCommerce.

Must-Have Expertise:

• Proven experience as a UX/CX Consultant or Process Analyst focused on large-scale eCommerce systems.

• Strong track record of customer journey mapping and process analysis tied to data and system flows.

• Ability to think systemically and understand how UX issues are often symptoms of failures in ERP (SAP) or CRM (Salesforce) data processes integrated via a platform like Mulesoft.

• Experience in documenting technical process flows and writing clear requirements for technical teams.

• Excellent communication skills with the ability to articulate complex process flaws to technical and business stakeholders.

This is a remote position and expectations are that you will be within a maximum of +/-2 hours of Geneva time.