Digital Workplace Support Engineer (m/w/d), Intune/Endpoint, MS Teams (Meetingraum), IMACD, Support

Digital Workplace Support Engineer

Workload: 80–100%  Location: On-site in Zurich, Switzerland Start Date: December 01, 2025 Duration: Temporary contract until December 01, 2026, with the possibility of extension.

Your Role as a Digital Workplace Support Engineer

You will be joining our experienced, dedicated, and dynamic team responsible for international network, network security, and digital workplace services. We are looking for a pragmatic, proactive individual with a clear hands-on mentality. You will take ownership of key IT initiatives in the modern workplace domain, provide critical operational support, and serve as the Deputy Team Lead. This role uniquely combines project leadership, process optimization, and initial management responsibilities.

What You Will Achieve

1. Meeting Room Modernization & MTR Rollout Leadership

• Analyze the current state of meeting rooms, define hardware standards, and select appropriate equipment.

• Plan and execute the Microsoft Teams Rooms (MTR) rollout, including pilot projects, user training, and success measurement (Adoption & Tracking).

• Establish monitoring, support processes, and Service Level Agreements (SLAs) for all modernized rooms.

2. Workplace Standardization & Lifecycle Management

• Define and maintain Client Standards (Baselines, accessories) to ensure consistency across the organization.

• Optimize the entire End-to-End Device Lifecycle, from procurement through IMACD (Install, Move, Add, Change, Dispose) to replacement.

• Work closely on topics such as Intune/Endpoint Manager, compliance, and the software catalog.

• Create comprehensive documentation and quality assurance procedures for unified rollouts.

3. Introduction of Self-Service Stations

• Design user-friendly workflows/kiosks for the distribution of common peripheral devices (mice, keyboards, headsets).

• Ensure seamless integration with the ITSM system (inventory, approvals, and asset tracking).

• Provide quick guides and learning materials to facilitate user adoption.

4. Operational Support

• Act as the first point of contact for end-user support, ensuring a stable and efficient IT environment.

• Provide 1st/2nd-Level Client Onsite Support locally as needed.

• Process incidents/requests within the ITSM system, execute IMACD tasks, and coordinate escalations.

• Collaborate closely with the central IT team and external service providers to reliably resolve issues.

5. Deputy Team Lead Responsibilities

• Support the Team Lead in task prioritization, stakeholder communication, and the management of external service providers (Vendor Management).

• Prepare status reports, risk assessments, and decision-making documents for management.

• Coach the operational support team and foster continuous improvement initiatives.

What You Bring

• Expertise: Extensive experience in Workplace IT/Endpoint Management and a proven track record of successful project work (ideally including MTR/Meeting Room Rollouts).

• Technical Skills: Solid knowledge of Windows 10/11, Microsoft 365, and relevant hardware. Familiarity with ITSM environments and working under SLA constraints.

• Execution & Soft Skills: Strong execution capabilities: You plan and act structuredly, communicate clearly, and reliably manage stakeholders/service providers.

• Hands-on Mentality: Ready and able to jump into operational support when required.

• Flexibility: Openness to occasional business travel (e.g., rollouts at other locations, supplier visits).

• Service Orientation: Excellent service orientation, reliability, a structured working style, and clear communication skills.

• Language: Very good English skills are required, and good German skills.

Desirable Qualifications:

• ITIL Foundation or comparable certification.

• Experience in large Enterprise environments and meeting room expertise (MTR, network fundamentals).

Are you pragmatic, passionate about projects, and ready to take on initial leadership responsibilities?