Digital Experience, AI und CommTech Manager

As AI & CommTech Transformation Manager, you will design and implement the practical use of AI within Group Communications & Responsibility at Swisscom. In this interface role, you will combine technological expertise with implementation skills to make communication more data-driven and effective. You will lead AI projects from concept to implementation, empower the organization, and work closely with our newsroom and internal experts from IT and technology partners.

• Identifying and prioritizing AI potential in the areas of corporate communications, public affairs, sustainability, branding, live experience, and sponsorship

• Operational use of AI and CommTech as well as end-to-end project management—from idea, conception, prototyping, and testing to rollout—together with IT and technology partners

• Hands-on implementation of AI solutions and automations, e.g., GPT-based workflows, RAG setups, data analyses, and visualizations.

• Shaping the AI transformation with training, formats, best practices, and ensuring trustworthy, responsible use of AI.

• Responsibility for and further development of digital platforms, channels, and tools

Your skills

• Completed degree (university or technical college), preferably technical, or equivalent practical experience with further training

• Several years of experience in managing complex transformation/technology projects, strong stakeholder management

• Very good AI and data skills: prompt engineering & custom GPTs, retrieval-augmented generation (RAG), low-/no-code automation, as well as in-depth knowledge of automation, analytics, content generation & publishing (Microsoft Power Automate, Copilot Studio, Amazon Bedrock)

• Expertise in corporate communications, AI governance, data protection and ethical guidelines, as well as CommTech, is a plus

• Strong strategic and analytical thinking

• High willingness to learn and innovate, enthusiasm for technology trends

• Independent, structured, solution-oriented, highly proactive, and hands-on mentality

• Very good German and English

With us, you have the opportunity to work in one of our offices in Switzerland or from home. You will be exposed to agile working methods and the latest technologies. We offer flexible working hours to suit your personal needs. As a Swisscom employee, you can look forward to a range of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits, and exciting opportunities for professional development.

Discover your benefits.

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To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.

Contact person

Methurieka SelvakanthamIntern (Praktikant)

Your homebase

Swisscom (Schweiz) AGPfingstweidstrasse 51, 8005 Zürich