About this role

1. Quality-assured dataset: a cleaned, validated and quality-assured career-mapping dataset covering approximately 9,000 documents, ready for integration into the Career Paths Portal, supported by consolidated QA documentation and a proposed chatbot data structure.

2. Functional chatbot prototype: a configured and tested chatbot prototype incorporating the agreed career-related information sources, supported by validated requirements, a structured knowledge base, testing results, user documentation and recommendations for improvement.

3. Communication and user engagement support: communication and training materials developed, user feedback consolidated, and awareness-raising, demonstration and training activities supported to facilitate effective chatbot adoption and use.

Duties and Responsibilities

Under the supervision of HR project lead and working closely with the Career Paths project team, the individual contractor will perform the following tasks:

A. Quality assurance

Assist with quality assurance of outputs generated from source documents.
Check AI-generated outputs against source information and agreed HR definitions and mapping rules, referring uncertain cases to the project team.
Carry out quality checks for completeness, accuracy, consistency and correct categorization using the agreed methodology.
Record errors and recurring patterns and assist with corrective actions, including proposed refinements to prompts or mapping rules for review by the project team.
Conduct sample-based and, where requested, targeted reviews of processed records.
Maintain a QA log recording issues, corrections and decisions confirmed by the project team.
Assist with final data cleaning and validation before information is integrated into the Career Paths Portal.

B. Chatbot configuration and testing support

Assist in gathering and documenting business needs and user requirements.
Support the identification of suitable technical options for consideration by the project team.
Assist in preparing a structured knowledge base, user journeys and conversational flows.
Assist with configuring and testing a chatbot prototype and support its integration into the portal in coordination with the responsible technical team.
Prepare draft operational guides for administrators and users for review by the project team.
Document opportunities for improvement and assist in preparing a practical support and maintenance approach.

C. Communication and user engagement

Assist in preparing the presentation on chatbot functionalities and promoting its effective use.
Assist with coordination among relevant teams to support chatbot configuration and implementation.
Assist in organizing and delivering user training sessions.
Prepare draft user guides, training materials and supporting documentation for review by the project team.
Provide draft on basic user assistance and support to encourage chatbot adoption.

Qualifications/special skills

Education

An advanced university degree (Master’s degree or equivalent) in Human Resources Management, Business Administration, Data Analytics, Information Management, Social Sciences, Organizational Psychology or a related field. A first-level university degree combined with additional relevant qualifying experience may be accepted in lieu of the advanced university degree, subject to the applicable requirements.

Experience

Relevant 1-3 years professional experience in Human Resources, HR analytics, data management, workforce or career development, job analysis, talent management or a closely related area.
Some experience in working with structured datasets, including validation, classification or quality assurance would be desirable.
Practical familiarity with generative AI tools and prompt-based workflows is desirable. The individual contractor is not expected to be an AI developer, but should be comfortable learning and systematically applying AI-assisted analytical methods.
Strong proficiency in Microsoft Excel or comparable tools for managing and reviewing structured datasets.
Previous professional experience within the United Nations system or another international organization is highly desirable.