Join the fast-paced and dynamic JPM Suisse Private Bank Client Operations team to onboard new clients, maintain existing accounts and drive best practices whilst ensuring we adhere to regulatory requirements.
As a Client Operations Onboarding, Maintenance, Quality Control Analyst within Client Operations team, you will play a crucial role in ensuring adherence to regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. You will be part of a diverse team that covers both new and existing clients, providing you with a unique opportunity to develop a broad skill set. Your key responsibilities will include performing quality reviews of client KYC profiles, analyzing complex account opening cases, processing client documentation, and partnering with our Risk / Controls teams. This role offers you the chance to make a significant impact while ensuring compliance with policies and regulatory requirements.
Job Responsibilities
- Process new account opening requests in a timely and efficient manner, with the highest standards of quality and care. Ensure the business is compliant with all Bank policies and global regulatory / legal requirements
- Perform documentation updates for existing clients within the agreed timeframes
- Enter data into various databases and check to ensure the accuracy of the data inputted
- Perform quality reviews of new account openings and KYC periodic reviews in a timely and efficient manner, with the highest standards of quality and care
- Prepare client KYC analyses, interacting with the Bankers to obtain KYC and other compliance information and documentation
- Perform remediation exercises as requested, including remediation of digital and physical records
- Follow up on all outstanding issues / escalations with relevant partners in the Bank including Risk / Controls team and ensure a good relationship with key stakeholders to ensure the best client experience
Required Qualifications, Capabilities and Skills
- Apprenticeship in Switzerland or bachelor's degree in relevant fields
- Strong interpersonal skills with ability to work independently and in teams
- Excellent organizational skills and meticulous attention to detail with ability to multi-task, prioritise and work to tight deadlines
- Fluency in English mandatory
- Strong Microsoft Office skills, in particular with Word and Excel
Preferred Qualifications, Capabilities and Skills
- Fluency in French, German, Spanish, Arabic or Portuguese would also be a strong advantage
- Experience or knowledge of KYC / AML requirements
- Understanding of wealth management structures and documentation requirements
- Familiarity with Swiss Law, Swiss banks’ code of conduct with regard to the exercise of due diligence (CDB),OBA FINMA and other regulatory topics