Data analyst (SAP EWM)

SAP EWM Application Support Specialist
Background:In the warehouse, logistics and packaging area in Basel, the most modern packaging systems, systems for delivery control (Track & Trace), systems for fully electronic production documentation and systems for highly automated warehouse management and material flow control are used. For the area of highly automated warehouse and logistics processes based on SAP EWM, we are looking for an employee who will ensure the operational operation of the systems in application support and who will actively promote the further development of the existing system solutions and platforms based on SAP eWM. The perfect candidate:The perfect candidate has a technical background with manufacturing/logistics experience with SAP EWM kledge. The person is extroverted, has very good communication skills, is resilient as well as analytical and detail-oriented. General information:

• Start date: ASAP
• Latest possible start date: 01.08.2022
• End date: 12 months
• Extension: possible
• Workplace: Basel
• Workload: 100%
• Remote/home office: currently possible, will be later on-site work required
• Picket service: Willingness to take on call service outside regular working hours
• Team: 6-8 team members

 Tasks & responsibilities:

• First level support and ensuring the availability of the application (LAURA application)
• Ensuring the availability and functionality of the application/processes as an interface between the operational areas and the technical service providers
• Incident management in First Level Support (hotline) with coordination of incident processing between the relevant stakeholders (business process owners, customers, IT, QA, software suppliers, hardware suppliers, etc.)
• Monitoring of recurring incidents and initiation of Countermeasures (problem management)
• Supervision/control/monitoring of system-relevant processes and procedures
• Communication with users via telephone, chat, e-mail as part of incident and problem management
• Request management with the tasks of a business analyst to coordinate change requests with the operational areas and relevant specialist groups
• Creation, updating and implementation of technical user training 
• Maintenance of the kledge database (e.g. operating or installation instructions, etc.)
• Support in the implementation of system validation

 Must Haves:

• Higher specialist diploma/certificate or study in logistics or an IT area (e.g. logistics master or computer science) 
• Min. 2 years hands-on work experience in SAP EWM (Extended Warehouse Management)
• Min. 2 years work experience in First Level Support in a technical environment with applications (e.g. hotline) 
• od experience in (pharmaceutical) logistics and/or IT environment 
• Fluent kledge of German and good kledge of English (min. B2 level) 
• Quick understanding of questions in a technically complex environment

 Nice to haves:

• Experience in the regulated (GMP) environment is an advantage

 If we have sparked your interest with this job opportunity then do not hesitate to apply !