SWISS named 9th-worst airline in Europe

SWISS has been named the ninth-worst airline in Europe in a ranking by flight compensation company Flightright. 

Flightright Index 2025

Released annually, the Flightright Index helps travellers choose the best airline for their next flight, ensuring a good start to their holiday. To compile the ranking, Flightright analyses the 20 largest airlines in Europe. The airlines are scored based on three categories:

• Reliability of flights
• Payment behaviour for compensation
• Customer satisfaction

The airlines are rated between 1 and 5 for each category (1 being the lowest and 5 the highest) for an overall score out of 5. In 2025, Finnair (2,48) was named the worst airline in Europe, followed by Vueling (2,52) and Ryanair (2,58) to round out the worst three. On the opposite end of the ranking, Iberia, Eurowings and Discover Airlines were among the best airlines. 

Swiss airline named among worst in Europe

Swiss International Air Lines AG (SWISS), the flag carrier of Switzerland, has found itself in ninth place for the ranking of worst airlines in Europe, with an overall score of 2,76 out of a possible 5. The category in which the Swiss airline performed the worst was reliability, which analyses delays and cancellation figures of the airline’s flights, earning a low score of 2,5.

With a score of just 2,78, customer satisfaction was also a low point for SWISS. The airline from Switzerland performed the best in the category of payment behaviour, which analyses how quickly and efficiently passengers receive compensation, but even this score was underwhelming at 3 out of 5. 

10 worst airlines in Europe

In all, here are Europe’s worst airlines for 2025:

1. Finnair (2,48)
2. Vueling (2,52)
3. Ryanair (2,58)
4. easyJet (2,68)
5. KLM (2,72)
6. British Airways (2,72)
7. Wizz Air (2,72)
8. Condor (2,72)
9. SWISS International Air Lines AG (2,76)
10. Turkish Airlines (2,8)

For more information about the study and to see the full ranking, visit the Flightright website.