About this role

Uber Eats connects restaurants, couriers, and customers through innovative technologies, creating seamless delivery experiences. To strengthen our team, we are looking for a dedicated individual for the field team who will help expand the network in the German-speaking part of Switzerland.

Task:

Customer Focused Support: Provide top-tier in-person customer support, effectively communicating with drivers, earners, and other stakeholders to ensure a smooth experience.
Drive Growth: Proactively engage with drivers, highlighting the benefits of partnering with Uber and facilitating new sign-ups.
Support Success: Offer continuous support to our drivers and help them maximize their earnings by addressing challenges and providing valuable resources.
Problem-Solving Expertise: Be the go-to person for troubleshooting issues, offering actionable feedback to improve processes and policies, while supporting operational monitoring in real-time.
Event Planning & Execution: Assist with organizing local events and promotional activities to engage and energize the community.
Collaborate and Influence: Work closely with cross-functional teams to resolve issues quickly and provide insights that help us continuously improve our support processes and build a better customer experienc

Requirements

Multilingual Skills: Fluent in Italian, English and French.
Customer-Obsessed: You put customers first, excel at conflict resolution, and have a keen attention to detail while staying organized.
Team Player: You're a collaborative individual who enjoys sharing knowledge and supporting a positive team environment.
Tech-Savvy: Comfortable with basic computer functions and able to quickly adapt to new systems and tools.

What We Offer:

Innovative Culture: Be part of one of the world's most forward-thinking companies, where innovation and growth are key.
Meaningful Impact: Your contributions will directly influence the local business community, helping Uber thrive.
Career Growth: We are dedicated to your professional development, offering opportunities for advancement and continuous learning.
Awesome Benefits: Enjoy an energetic and inclusive workplace, free lunch, exciting team events, and much more.

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