Medical Information Manager

For our client, an international company in Zürich, we are looking for a Medical Information Manager


General Information: 

• Start date: ASAP
• Contract: temporary via Randstad
• Duration: 1 year
• Extension: possible, to be discussed
• Workplace: Zürich
• Workload: 100%

This position is accountable to Medical Information Group Lead, EMEA.
As subject matter expert on the therapeutic areas and medical information best practices, the GMI Medical Information Lead is responsible for the management of complex inquiries for EMEA across the company's global product portfolio

• Management of medical information content in alignment with the product life-cycle and regulatory milestones and leveraging the global medical information content strategy cross-regionally
• Support and training of business units and vendors on GMI processes and EMEA best practices

Tasks and responsibilities:
 

• Ensure appropriate, quality and timely responses to Medical Information requests internally or in collaboration with Medical Communications and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquires.
• Coordinate with Local Medical Information and Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked Questions).
• Monitor performance against medical information key performance indicators.
• Support Medical Information monitoring and reporting.
• Manage medical information providers.
• Collaborate with the Medical Information Operations Lead to monitor the KPIs and define continuous education strategy.
• Support contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting.
• Implement novel channels for dissemination of medical information.
• Support implementation of novel MedInfo channels and leveraging new technologies and systems Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
• Focus on accountability and ownership – constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence

Your Profile:
 

• A medical or scientific degree is required
• 5 years of related work experience
• 4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
• 2 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
• Experience leading teams is preferred
• Experience managing vendors and complex projects is required
• Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
• Good written and verbal communication abilities, including scientific writing
• Strong attention to detail
• Strong scientific acumen
• Good business acumen including budget and resource planning and management
• Unquestionable ethics