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Aftersales technician UPS

Aftersales technician UPS

Posted on July 10, 2025
Lugano
Italian
Posted on July 10, 2025
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Apply for this position

To support our growth and strengthen of After-Sales
department, we are seeking a motivated and skilled
after-sales technician with a strong technical background
and a customer-centric mindset.


Reporting to: After Sales Manager

Role purpose
The selected candidate will provide technical support to
customers after product delivery, ensuring efficient maintenance, repair, and training services both remotely and on-site.
The role requires excellent problem-solving skills, autonomy, and willingness to travel (approx. 30%).

Key responsibilities
• Provide remote troubleshooting and technical assistance
• Perform on-site installations, maintenance, and repairs
• Deliver technical training to customers
• Maintain clear service records and documentation
• Support factory witness tests with clients
• Collaborate with R&D and engineering teams for issue resolution
• Manage spare parts and inventory
• Identify recurring issues and propose product improvements
• Foster strong customer relationships and ensure satisfaction

Qualifications & experience
• Technical education in electrical or electronic engineering
• Proven experience in power electronics and UPS/inverter systems
• Field service experience (installation, commissioning, and repair)
• Proficient in the use of measuring tools (e.g. oscilloscope, multimeter)
• Fluent in English (minimum B2 certified); German is a plus
• Ability to read and understand technical documentation and schematics

Skills & competencies
• Strong diagnostic and problem-solving skills
• Effective communication and stress management
• Ability to work independently and manage priorities
• Customer-oriented mindset
• Willingness to travel up to 30%
• Support for work-life balance and wellbeing

Useful Links
  • Working in Switzerland
  • Recruitment agencies
  • Career coaches
  • Swiss CV
  • Job interview questions & answers
  • Self-employment
Useful Links
  • Working in Switzerland
  • Recruitment agencies
  • Career coaches
  • Swiss CV
  • Job interview questions & answers
  • Self-employment