DON’T MISS
IamExpat Job BoardIamExpat HousingIamExpat Webinars
Newsletters
EXPAT INFO
CAREER
HOUSING
EDUCATION
LIFESTYLE
EXPAT SERVICES
NEWS & ARTICLES
Home
Expat Info
Swiss news & articles
Switzerland debates new charge for returning online orders
Never miss a thing!Sign up for our weekly newsletters with important news stories, expat events and special offers.
Keep me updated with exclusive offers from partner companies
By signing up, you agree that we may process your information in accordance with our privacy policy

Switzerland debates new charge for returning online orders

Never miss a thing!Sign up for our weekly newsletters with important news stories, expat events and special offers.
Keep me updated with exclusive offers from partner companies
By signing up, you agree that we may process your information in accordance with our privacy policy
or
follow us for regular updates:



Related Stories

Switzerland takes new step towards Sunday shopping expansionSwitzerland takes new step towards Sunday shopping expansion
Migros CEO calls for tighter restrictions on cross-border shoppingMigros CEO calls for tighter restrictions on cross-border shopping
Expanded Sunday shopping in Switzerland: What progress has been made?Expanded Sunday shopping in Switzerland: What progress has been made?
Switzerland to halve the tax-free limit on cross-border shoppingSwitzerland to halve the tax-free limit on cross-border shopping
Zurich pushes for dramatic expansion of Sunday shopping in the cantonZurich pushes for dramatic expansion of Sunday shopping in the canton
Switzerland moves to tighten restrictions on cross-border shoppingSwitzerland moves to tighten restrictions on cross-border shopping
Swiss retailers launch an official complaint against TemuSwiss retailers launch an official complaint against Temu
New plans to allow local shops in Switzerland to open on SundayNew plans to allow local shops in Switzerland to open on Sunday
For expats of all colours, shapes and sizes

Explore
Expat infoCareerHousingEducationLifestyleExpat servicesNews & articles
About us
IamExpat MediaAdvertisePost a jobContact usSitemap
More IamExpat
IamExpat Job BoardIamExpat HousingWebinarsNewsletters
Privacy
Terms of usePrivacy policyCookiesAvoiding scams

Never miss a thing!Sign up for expat events, news & offers, delivered once a week.
Keep me updated with exclusive offers from partner companies
By signing up, you agree that we may process your information in accordance with our privacy policy


© 2025 IamExpat Media B.V.
© 2025 IamExpat Media B.V.
Nov 2, 2023
Jan de Boer

Editor at IamExpat Media

Jan studied History at the University of York and Broadcast Journalism at the University of Sheffield. Though born in York, Jan has lived most of his life in Zurich and has worked as a journalist, writer and editor since 2016. While he has plunged head-first back into life in Switzerland since returning to the country in 2020, he still enjoys a taste of home at pub quizzes and karaoke nights.Read more

The Environmental Commission of the Swiss Council of States has called for a plan that would see customers pay for items that they return from an online order. Officials within the government argue that free returns policies are damaging to the environment, but retailers say they are already taking steps to prevent excessive returns.

Free returns policies under the spotlight in Swiss Parliament

At a meeting this week, the Environmental Commission of the Council of States called on the Federal Council to examine “which changes to the law are necessary to ensure the application of the polluter pays principle for returns in online mail orders.” Specifically, the order called on the government to explore whether customers should be required to pay for every order they return through the post.

A study from DPD recently revealed that approximately 28 percent of all parcels from online stores are returned. Another report from the University of Applied Sciences in Lucerne and the Swiss postal service found that while roughly 7 percent of parcels in Switzerland are returned, some companies see 60 percent of their products returned for free.

Swiss lawmakers debate an advanced return fee

Under the plans proposed by the commission, every online order would include an “advance return fee.” This fee would then be refunded once the customer chooses to keep the item they purchased, under what is often described by the Swiss authorities as the “polluter pays principle” - an international term used to describe an environmental policy that specifically charges the company or individual producing the greenhouse emissions.

In a statement given to Watson, the commission argued that free returns are neither beneficial for companies, customers or the environment, noting that as retailers face higher costs, the environment would be impacted “because usable items end up in the trash and are previously transported back and forth over long distances." 

They added that free returns put those “who order carefully and with serious intentions to purchase” at a disadvantage, as they have to foot the bill for free returns through higher prices. Their proposal will now be considered by the Federal Council.

Retailers in Switzerland oppose the surcharge

For their part, supermarkets and online retailers are lukewarm about the idea, noting that they themselves already have incentives to reduce the number of products returned. “Unnecessary returns are not in our interest”, a spokesperson for Digitec Galaxus told Watson

Bernhard Egger, managing director of the Swiss Trade Association, also didn’t see the need for an extra charge. ​​“Retailers are already implementing many measures to reduce returns. These include improved product descriptions, size tables, customer reviews and bonus systems for those customers who rarely return items,” he explained.

For him, the law would only lead to “Swiss retailers being disadvantaged compared to international players" by a policy that is "disproportionate and extremely administratively burdensome.” He concluded that the excessive use of free returns is a social problem: “We all have to ask ourselves how we deal with our resources. A new law will make no contribution to this.”

Thumb image credit: Tiwiplusk / Shutterstock.com

By Jan de Boer