ServiceNow Technical Lead


Offered by:

Cognizant Technology Solutions AG

IT & Technology

Service Technical LeadLocation: Zürich, SwitzerlandFull timeOffice jobWe are looking for a professional with 5+ years of Service experience to join our project for a global network of professional firms providing Audit, Tax and Advisory services.Responsibilities of the job:

  • Steer the project on technical front
  • Lead and own Service deliveries - Expectation to support with complex topics like interfaces
  • Guide, mentor and train team members
  • Define and implement best practices
  • Technical Stakeholder Management - Interface with customer stakeholders depending on the affected platform topic.
  • Asking for architectural reviews related to developments in a timely manner
  • Listening to their recommendations, leading technical discussions and advising/guiding the development team on the same
  • Participate in Design, development and deployment phases in Service
  • Review team activities
  • Conduct trainings on Service
  • Conduct and document due-diligence for customer tools, process and projects

Required skills and experience:

  • Service Implementation Specialist & Admin certification
  • od understanding of ITIL processes
  • Experience on core  Service modules like – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Kledge Management, Service Request Management
  • Experience on Java script
  • Excellent understanding of ITIL processes
  • Experience in creating and modifying workflows
  • Experience in design, development and deployment in Service
  • Experience in documentation and review activities
  • Experience in complex data migration
  • Excellent experience on Service integrations
  • Experience in ESC Portal implementation would be a huge plus
  • Experience in creating custom applications
  • Exposure to Discovery and modules like PPM and Release Management
  • Excellent experience in creating customer reports and dashboards
  • Experience on Service foundation data management and data modelling
  • Experience on LDAP integration
  • Ability to create templates for foundation data, CMDB etc.

Technical Expertise :

  • Creation of script based assignment and approval rules.
  • Creation of Business Rule, UI Action by using Glide script.
  • Creation of Glide Record object
  • Creation of custom related list.
  • Creation of Access Control List with the help of Scripting.
  • Creation of Script based UI Policy and Client Script.
  • Debugging script
  • Creating and customizing UI and pages using Jelly
  • Working with complex Log Files.
  • Render forms, lists, UI Pages, and many other things in with the help of Jelly
  • Designing of Macros and Formatters.
  • User Administration
  • Web Service Integration
  • Integration with tools, applications and systems
  • Use of Import Sets for data loading from external file or database to the

Soft Skills:

  • od communication and interpersonal skills
  • od written language and documentation skills
  • Ability of written and speaking English is a must, German language skills would be an advantage

What you can expect

  • Health insurance covered for our permanent employees
  • An organization driven by technology
  • Open, ‘can do’ team spirit
  • An environment where you can make your own ideas reality
  • Drive your career
  • If you relocate from another country we offer relocation allowance

Are you interested to be part of this project? Then please share your CV in English.Who we are?Cognizant (CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-kn organizations in every industry and geography envision, build and run more innovative, efficient businesses.We engineer modern businesses to improve everyday life.