IT Support Engineer
Posted: 03 Jun 2022
IT Support EngineerLocation: Zurich (hybrid model: home office/onsite) Start date: ASAPDuration: 4-6 months (+ext. possibility)Languages: English (fluent), German (fluent), Turkish (highly advantageous)Workload: 100% For our international client in the Engineering industry we are looking for a communicative, service and solution oriented personality as a IT Support Engineer with System Engineer background and experience for a temporary contract role in Zurich. Tasks and Responsibilities
- Understand how information systems (HW, SW) are used
- Responding in a timely manner to service issues and requests (tickets in Ticket Tool)
- Troubleshooting problems, to either solve directly or refer them to 3 rd parties
- Talking IT users (customers) through a series of actions, either face-to-face or over MS Teams & Teamviewer, to help set up systems or resolve issues; explain a technical problem in plain words
- Installing or assisting with configuration of computer hardware, software and peripheral items
- Setting up accounts, manage access rights, help with password resets, manage rule settings
- Replacing equipment as necessary and manage HW inventory
- Testing and evaluating new systems and technologies
- Monitoring and managing alert- and healthstate- messages of our systems
- Monitoring and maintaining EDI systems and networks
- Write system documentation and user manuals
- work continuously on a task until timely completion (or manage referral to third parties) prioritise and manage many open cases at the same
- Escalation to team lead in time, if necessary
IT Skills:
- Kledge of computer hardware and network systems
- Standard SW tools
- Windows Server/ Windows 10 environment
- O365 suite, Microsoft Teams
- EDI tools
Soft Skills:
- Team Player, also in virtual/remote teams
- A technical, logical thought process
- Problem-solving approach with outstanding listening and questioning skills
- Friendly behaviour on call or in writing
- Rapidly establish a good working relationship with customers and suppliers
- Follow established processes and decisions
- An ability to stick to strict deadlines
- Autonomous and structured working method
- Committed - Customer and service orientated
Are you interested?Do not hesitate to apply!