1st Level IT Supporter

Overview of RoleRothschild & Co as an organisation requires a high quality and responsive IT service for busy professionals. The organisation is committed to excellence and discretion in the services provided to its clients and needs similarly high standards in support of its own staff. Rothschild & Co is building a strong IT Service Management team to support the business in its ambitious strategic objectives.The successful candidate will have a varied and hands-on role in our IT Service Delivery Team – this covers a wide range of topics such as 1st level onsite support to our clients, collaboration with the external Service Provider, management of hardware, staging of devices and many others.As part of a small team, it is important that the candidate is service oriented, thinks flexibly, takes ownership, communicates well and is an excellent team player.Key ResponsibilitiesThe role requires a candidate who is structured, customer-focused, works independently and has the ability of solving problems.

• Respond to client requests for technical assistance via phone, ticketing tool, email and in-person
• Troubleshoot technical issues and provide first-line support
• Resolve hardware and software problems in a timely and professional manner
• Collaborate with other team members and service provider to resolve complex technical problems
• Support the joiner and leaver process by moving hardware and peripherals
• Support the hardware management

Education and Qualifications

• Completed apprenticeship, study or similar education

Experience, Skills and Competencies Required

• IT supporter background and Service Delivery mentality with real attention to quality and excellence in all areas
• Flexible individual who can work on different topics and is willing to learn
• od technical understanding of Windows, Office, Citrix VDI workplace
• od written and spoken communication skills in English and ideally German
• Strong team player with an ability to establish and maintain a high level of trust and confidence amongst peers and colleagues

If you are curious to learn more about us and have valuable experiences in a similar role, then please submit your CV through our recruitment tool.