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Customer Service Representative // Johnson & Johnson

Administration / Secretarial
Zug
English

Caring for the world … one person at a time inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that is anchored in the internationally applicable Credo. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 260 operating companies in more than 60 countries employing approximately 134,000 people. Our worldwide headquarters is in New Brunswick, New Jersey, USA.
Main Responsibilities:

  • Central contact point for the customer/affiliate within JJCE
  • Negotiation partner within JJCE for managing customer relations and commitments
  • Complaint handling
  • Link with Marketing Department and co-ordination with JJCE Logistics Planner to integrate new products into the logistics processes
  • Demand management for the customer/affiliate
  • Processing of orders in English
  • Independent entry of all customer orders on the same day in high service quality
  • Receiving, processing and invoicing consumption reports
  • Invoicing and issuing credit notes
  • Close cooperation with internal departments (warehouse, pricing, sales, product manager)
  • General administrative tasks

Requirements:

Who we are looking for:

  • Minimum 5 years of professional experience in a similar function
  • Commercial education, preferably also in combination with a degree in business administration, SCM or logistics
  • Process understanding for customer service and supply chain in an international environment
  • High customer and process orientation with an open and an ambitious attitude
  • Strong communication and conflict management skills as well as rhetorical skills
  • Willingness to build strong customer relationships for business and personal improvement
  • Very good written and spoken English
  • Experienced handling of Office programs, especially Excel
  • SAP kledge preferably as advantage

This role based in Zug, Switzerland will initially be limited until April 2023 with the option for extension. If you are interested in working for a globally leading health care company in a challenging role, then send us your application in English today. Or give us a call if you have any questions!