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Customer Experience Consultant - eCommerce Channel Development

IT & Technology
Lausanne
English

Our client, a major international organisation is looking for a Manager for eCommerce Channel Development.Working with teams across Europe and globally, you will be responsible for the definition, management, and activation of product and experiences to ensure channel KPIs and business targets are achieved. You will deliver the online Customer Experience for dedicated product lines with the main responsibilities to create, design and develop the online launch strategy and define the online Customer experience and journeys. With a proven track record in eCommerce CX, you will:Develop detailed business requirements including strategic coordination of cross-channel stakeholders – Commercial, Brand, Product Marketing, Consumer Programs, Legal.Define online Customer Experience guidelines and principles Analyse data, customer feedback in order to benchmark best practices to define website customer experiences of the highest order.Provide briefing to creative agencies or internal UX/UI team and ensure designed solutions meet business requirements.Drive the implementation of new products and websites from design to deployment in the pilot markets.Create, Communicate and Curate documentation to Headquarters and local country stakeholders providing an exhaustive overview of each project and performance results.Support local country teams by providing solid eCommerce expertise and by ensuring a consistent customer experience. You will be expected to have:Bachelor’s or Master’s degree in a related field with a proven record working in eCommerce or digital marketing/sales environments ideally managing product portfolios in a multi-category portfolio.Business oriented mindset with experience in CX definitionExcellent communication skills with various stakeholders across the board.Leading understanding of acquisition and retention strategies.Experience of driving UX Design stakeholders and web development teams.Strong project management skills.Kledge of analytics and behavioural analysis tools.Fluent English is essential.This is a remote position open to candidates already based in Switzerland or within 2 hours of Swiss time.