Support Engineer (f/m/d)

Salary: CHF 110’000 - 150’000 per year

Requirements:

• University Degree ideally in Computer Science or equivalent experience
• Solid technical skills, ideally with an understanding of programming languages, web technologies, and databases
• Relevant work experience supporting critical systems, preferably within an Investment Banking/Markets/Trading environment
• Experience with FX and/or Equity Structured Products is highly desirable
• Experience with automation tools and monitoring systems with a proven track record of implementing process improvements through automation and effective monitoring
• Excellent communication and problem-solving skills, with the ability to work independently and collaboratively and adapt to changing priorities and deadlines
• Willingness to sit on trading floor and interact with users in a dynamic environment
• Customer-centric mindset – provide exceptional service and support through a deep understanding of customer needs and expectations

Responsibilities:

• Provide end-to-end 1st & 2nd level support for Markets-related applications across sales, execution, and trading domains
• Manage stakeholders and users of supported applications, escalating and tracking issues, proposing bug fixes and enhancements, and participating in testing requirements
• Conduct thorough investigations into technical issues, analysing system logs, and other relevant data to quickly identify problems, determine root cause, and develop corrective actions
• Work on value-add items, such as monitoring, automation, and documentation, to continuously improve the overall efficiency, reliability, and usability of supported applications

Technologies:

• Support
• Web
• Hardware

More:

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are looking forward to receiving your full job application through our online application tool.